Sephora Customer Service

If you are looking for Sephora customer service, you may already know about Sephora. But it helps you to get an idea of how big they are and about their customer support service looks like. So let’s know more about Sephora.

Sephora is a premium cosmetics retailer, it was founded in France in 1969, its headquarter is in Boulogne-Billancourt, France. In 1996, Sephora was acquired by luxury conglomerate LVMH and has evolved into one of the most powerful beauty chains in the world. While ladies had been familiar with sampling items at department store beauty counters with the assistance of brand representatives, Sephora allows ladies to test items on their own along the aisles of the store. This elective model of item revelation has been very famous and has allowed the brand to scale internationally. Sephora has invested more money in its site, which contains instructive videos that show clients how to use various items.

The brand also has a well-known loyalty program and a month to month membership box that allows ladies to find new items at home. In 2017, Sephora began rolling out little format boutiques that offer a more intimate shopping experience with neighborhoods. These will exist alongside its bigger format stores in shopping centers.

In 2018 Sephora remained in front of consumers’ expanding adoption of organic and natural beauty, which is estimated to reach $22 billion all over the world by 2024. The prestige retailer reported its Clean Beauty category, a curated collection of items figured without sulfates, formaldehyde, parabens, and other potentially unsafe chemical ingredients. There are over 50 brand partners and 2,000 items in North America including the Clean at Sephora seal.

How to Contact Sephora Customer Service

Sephora Customer Service is ready to help you. You can call or chat with the Sephora customer service support team.

Call the Sephora Customer Service

Sephora 1-877-737-4672 (U.S. or Canada)

Hearing-impaired 1-888-866-9845

Beauty Advisors or Representatives are available

Monday to Friday: 5 AM to 9 PM PT

Saturday to Sunday: 6 AM to 9 PM

Chat with the Sephora Customer Service

You can chat by clicking here

Beauty Advisors or Representatives are available

Monday to Friday: 5 AM to 9 PM PT

Saturday to Sunday: 6 AM to 9 PM

Websites of Sephora

Sephora On The Social Network

Frequently Asked Questions | Sephora Customer Service

1. How can I qualify for free shipping? offers FREE STANDARD 3 DAY SHIPPING on all U.S. stock orders $50 and over. For shipments totaling under $50, there is a delivery charge of $5.95 for Standard 3 Day shipping or $5.95 for UPS Ground. Sephora’s standard shipping choice is Standard 3 Day shipping. Gift vouchers and eGift Certificates don’t apply. Select things considered hazardous materials are restricted and don’t meet all requirements for Free Standard 3 Day shipping and should be shipped ground.

2. Can Sephora ship the products internationally?

Yes, at this time, it is possible to ships internationally

If you want to deliver to Canada, read Canadian shipping information at

If you want to deliver to other destinations, read the International Shipping information.

3. I forgot my Sephora account’s password, how do I recover it?

If you forgot your password, don’t be worry it easy to recover your password. Tap on “Forgot Your Password” link below the Sign In button. Then you will be asked for your registered email address to get your password hint. Your password hint will be emailed to you in one hour. “Note: if you didn’t provide the password hint upon registration, the received email will be blank”. If you are still unable to recover your password, you need to call the Sephora Customer Service support team at 1-877-737-4672.

4. What is the difference between Beauty Insider Account and a My Account?

To register for My Account, you need to enter your name, email address, and password, you can enter all your account details including billing, shipping, address and personal options at your leisure. After register, you are eligible to check out your order history, order status, and can manage your Sephora account.

Sephora’s loyalty program name is Beauty Insider, that allows you in on big-time beauty benefits. No purchase needed to join the program and start finding a bevy of awards.

5. How can I check the status of my Sephora order?

You can check the status of your order by signing into your Sephora account, and tap on your order history and track your order.

6. Why am I facing trouble with my credit card information for my online order?

If you are getting an error message for your credit card’s authorization failure, you need to double-check the billing address on your credit card and matches your account billing address, try to re-entering your security code or CVN, and be sure that your credit card is currently in working condition or valid. After validation of the information, you are facing the same error message in a second attempt, you must call to Sephora customer service support team at 1-877-737-4672.

7. How can I know when an item will be restocked in stores or restoked online?

Some pages have an option of “email me”, that feature lets us notify you when your product is back. Some product says “temporarily out of stock” or “coming soon”, then you need to visit there again.

8. I want to know more about the samples.

Sephora offers two free samples with every merchandise order. You can see the samples by visiting the samples section of the Sephora Offers page. After selecting the two samples, your samples will be automatically added to your cart. The samples are limited and change often. If your order is not completed during this visit, your samples will be removed from your cart or basket and may no longer be available. Only one piece of each sample can be added per order. The substitutions will be made for out of stock samples.

Due to the limited nature of the samples, if the samples arrive damaged, If one is missing from the order, or you received the wrong one, Sephora regret that they are unable to reship the samples. The samples are shipped only with merchandise purchases. Please note that Gift Cards and eGift Certificates are not considered merchandise.

Final Words

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