Amazon Customer Service

Amazon is one of the best companies that provides the best products and services to its users. If any user will face any type of trouble with its product or service, it will take help from the Amazon customer service support team. In this article, you will get all the information about Amazon and its services.

Amazon is an American multinational technology company, it’s headquarters is in Seattle, Washington, and Arlington, Virginia, United States. Amazon was founded by “Jeff Bezos” in Bellevue, Washington, on July 4, 1994. The Amazon initially started as an online marketplace for books but after a few years, it expanded to sell software, apparel, food, jewelry, toys, furniture, electronics, and video games. Market capitalization clarified that Amazon overtook Walmart as the most valuable retailer in the United States. Whole Foods Market was acquired by Amazon for the US $ 13.4 billion, significantly increasing Amazon’s presence as a brick and mortar retailer. In 2018, Jeff Bezos announced that Amazon provides the two-day delivery service, Amazon Prime had crossed 100 million subscribers worldwide.

Amazon’s main focuses on e-commerce, digital streaming, artificial intelligence, and cloud computing. It is considered that Amazon is one of the Big Four tech companies, along with Apple, Facebook, and Google. Amazon is the world’s largest AI assistant provider, online marketplace, and cloud computing platform as measured by market capitalization and revenue. It is the world’s largest internet company by revenue. In the United States, Amazon is the second-largest private employer.

Product and Services of Amazon

Amazon provides some services for downloads and streaming such as Amazon Prime Video for video, Amazon Music for music, and Audible subsidiaries for audiobooks. Amazon has also a publishing arm, Amazon Publishing, Amazon Studios, a cloud computing subsidiary, a film and television studio, Amazon Web Services. Amazon produces consumer electronics including Fire TV, Fire tablets, Echo devices, and Kindle e-readers. In addition, Amazon subsidiaries include Twitch, Whole Foods Market, IMDb, and Ring. Here is the list of all the products and services of Amazon.

Industry

  • E-commerce
  • Consumer electronics
  • Grocery stores
  • Digital distribution
  • Artificial intelligence
  • Cloud computing

Products

  • Amazon Fire OS
  • Amazon Fire
  • Amazon Fire TV
  • Amazon Kindle
  • Amazon Echo

Services

  • Amazon.com
  • Amazon Appstore
  • Amazon Prime
  • Amazon Web Services
  • Amazon Prime Video
  • Amazon Music
  • Amazon Alexa

Amazon Subsidiaries

Whole Foods MarketTwitch InteractiveSouq.com
Amazon Game StudiosAmazon BooksAlexa Internet
Amazon AirAbeBooksA9.com
Amazon PublishingAmazon Logistics, Inc.Amazon Lab126
Amazon StudiosAmazon.com ServicesAmazon Robotics
AWSBody LabsAudible
WootZapposGraphiq
GoodreadsComiXologyBook Depository
RingIMDb

Revenue Earned by Amazon

Amazon.com is primarily a retail site, Amazon takes the small percentage of the sale price of each item that the seller sold through Amazon.com. It also allows companies to advertise seller’s products by paying to be listed as featured products. Here is the list of employees and revenue earned from 2007 to 2018.

YearRevenue in mil. Net income in mil. Total Assets in mil.Employees
2007$14,835$476$6,48517,000
2008$19,166$645$8,31420,700
2009$24,509$902$13,81324,300
2010$34,204$1,152$18,79733,700
2011$48,077$631$25,27856,200
2012$61,093$−39$32,55588,400
2013$74,452$274$40,159117,300
2014$88,988$−241$54,505154,100
2015$107,006$596$64,747230,800
2016$135,987$2,371$83,402341,400
2017$177,866$3,033$131,310566,000
2018$232,887$10,073$162,648647,500

How To Contact Amazon Customer Service for Support

Any order you receive from Amazon.com is accompanied by accidents and mistakes, and you are stuck in an unfortunate situation where your order does not arrive on time or does not arrive at all, or it is broken, defective. Comes with, or missing parts. Whatever the problem, you want to contact Amazon’s customer support department.

Contact Amazon Customer Service Support by Phone

The easiest way to get in touch with Amazon customer support team is by using their phone number. Here is the list of Amazon customer support phone number. You can choose your country and make a call for help.

Argentina+54 261 413-8002Argentina Toll-Free (1)+54 800-266-5187Argentina Toll-Free (2)+54 800-345-4322Australia+61 2 8311 0237
Australia Toll-Free (1)+61 1800 910 205Australia Toll-Free (2)+61 1800 791 104Austria+43 720 881365Austria Toll-Free (1)+43 800 0706266
Austria Toll-Free (2)+43 800 802724Bahrain+973 1650 0442Bahrain Toll-Free+973 8008 1430Belgium+32 78 48 44 96
Belgium Toll-Free (1)+32 800 81 753Belgium Toll-Free (2)+32 800 26 143Brazil+55 11 4680-2865Brazil Toll-Free (1)+55 800 047 4258
Brazil Toll-Free (2)+55 800 878 5028Bulgaria Toll-Free+359 800 121 4488Canada+1 437-371-2569Canada Toll-Free+1 844-843-8537
Chile+56 44 204 5011Chile Toll-Free+56 80 039 5498China (Beijing)+86 108 783 3459China (Shanghai)+86 21 8036 9416
China (Shenzhen)+86 755 6181 1923China Shared Cost+86 400 600 3731China Toll-Free (1)+86 10800 440 0806China Toll-Free (2)+86 10800 744 0736
Colombia+57 1 5085885Colombia Toll-Free (1)+57 800 01 25281Colombia Toll-Free (2)+57 800 75 50148Costa Rica+506 4036 0042
Croatia Toll-Free+385 800 200 471Cyprus+357 22 052775Cyprus Toll-Free+357 80 077352Czech Republic+420 228 886 910
Czech Republic Toll-Free (1)+420 800 050 369Czech Republic Toll-Free (2)+420 800 040 441Denmark+45 89 87 19 40Denmark Toll-Free (1)+45 80 25 26 641
Denmark Toll-Free (2)+45 80 82 68 83Dominican Republic+1 829-946-8217El Salvador+503 2136 7271Estonia+372 668 2637
Finland+358 75 3263459Finland Toll-Free (1)+358 800 417475Finland Toll-Free (2)+358 800 552092France+33 9 75 18 14 93
France Toll-Free (1)+33 805 54 20 66France Toll-Free (2)+33 805 08 90 18Georgia+995 706 777 659Germany+49 89 220 61384
Germany Toll-Free+49 800 7238486Greece+30 21 1198 9051Greece Toll-Free+30 800 848 1265Hong Kong+852 5808 1116
Hungary Toll-Free (1)+36 809 82584Hungary Toll-Free (2)+36 800 88128India Bangalore (1)+91 80 64802009India Bangalore (2)+91 80 61800598
India Chennai (1)+91 44 64802009India Chennai (2)+91 44 66972922India Delhi+91 11 64802009India Hyderabad+91 40 64802009
India Kolkata+91 33 64802009India Mumbai (1)+91 22 64802009India Mumbai (2)+91 22 62416519India Pune+91 20 64802009
India Toll-Free+91 18002660826Indonesia Toll-Free007 803 011 4935Ireland (1)+353 1 903 8870Ireland (2)+353 76 888 8439
Ireland Toll-Free (1)+353 1800 818 991Ireland Toll-Free (2)+353 1800 817 492Israel+972 72-271-3656Israel Toll-Free+972 1-801-227-257
Italy+39 06 9480 3825Italy Toll-Free (1)+39 800 902 333Italy Toll-Free (2)+39 800 596 364Japan+81 3-4540-5951
Japan Toll-Free+81 800-919-0416Korea+82 70-4784-4080Korea Toll-Free (1)+82 80-007-5702Korea Toll-Free (2)+82 80-822-0306
Latvia+371 66 163 308Lithuania+370 5 214 3154Lithuania Toll-Free+370 800 00 331Luxembourg+352 20 88 06 37
Luxembourg Toll-Free+352 800 81 090Malaysia+60 154-877 0934Malaysia Toll-Free+60 1-800-88-5921Malta+356 2778 0733
Mexico+52 55 4169 7182Mexico Toll-Free (1)+52 1800 253 0555Mexico Toll-Free (2)+52 1800 953 0547Netherlands+31 85 888 0165
Netherlands Toll-Free+31 800 0900023New Zealand+64 9-801 1463New Zealand Toll-Free+64 800 005 426Norway+47 815 03 186
Norway Toll-Free (1)+47 800 54 360Norway Toll-Free (2)+47 800 24 956Pakistan Toll-Free+92 800 90044277Panama+507 838-7660
Panama Toll-Free (1)+507 800-6112Panama Toll-Free (2)+507 800-0270Peru Toll-Free+51 800 78325Philippines Globe Toll-Free (1)+63 1800 8 902 0400
Philippines PLDT Toll-Free (2)+63 1800 1 320 0021Poland+48 22 307 41 80Poland Toll-Free+48 80 008 03 61Portugal+351 308 801 882
Portugal Toll-Free (1)+351 800 785 039Portugal Toll-Free (2)+351 800 180 451Puerto Rico+1 787-945-0319Romania+40 376 300 057
Romania Toll-Free+40 800 400 864Russia+7 499 951-25-91Russia Toll-Free+7 800 333-23-25Singapore+65 3158 2702
Singapore Toll-Free+65 1800 622 3606Slovakia+421 2/327 849 62Slovakia Toll-Free (1)+421 800 172 493Slovakia Toll-Free (2)+421 800 601 142
Slovenia+386 828 80088Slovenia Toll-Free+386 80 488859South Africa+27 87 550 2371South Africa Toll-Free+27 80 011 0160
Spain (1)+34 932 20 14 45Spain (2)+34 902 84 86 33Spain Toll-Free (1)+34 900 813 473Spain Toll-Free (2)+34 900 808 660
Sweden+46 10 199 25 16Sweden Toll-Free (1)+46 20 14 08 117Sweden Toll-Free (2)+46 20 88 85 49Switzerland+41 22 518 77 58
Switzerland Toll-Free (1)+41 800 002 069Switzerland Toll-Free (2)+41 800 116 655Taiwan+886 2 7743 6479Taiwan Toll-Free+886 800 868 326
Thailand+66 2 787 3518Thailand Toll-Free+66 1800 294 280Turkey+90 850 390 2830Turkey Toll-Free+90 811 213 0085
United Kingdom+44 330 808 1871United Kingdom Toll-Free (1)+44 800 085 5175United Kingdom Toll-Free (2)+44 800 086 9836United States (1)+1 206-462-5569
United States (2)+1 929-432-4463United States (3)+1 425-230-3162United States Toll-Free+1 855-552-4463

If you want a more efficient way to solve your queries or problem, follow Amazon’s guided contact process below.

1. Sign in

First, visit www.amazon.com and log in to your account. 

2. Tap on Help
Amazon help button
Source: techboomers.com

Scroll the screen and click on the “Help” button on the right-hand menu.

3. Click on Contact Us
Amazon contact button
Source: techboomers.com

Using your mouse cursor tap on “Need More Help?” and click on “Contact Us”

4. Explain your issue, and choose an option to send your problem report.

This screen allows you to specify your problem that will give the customer service support team a quick overview of your problem, using this information they will help you to solve it faster. 

Amazon guided customer service
Source: techboomers.com

The first section is “What can we help you with?”, in this section you have to choose the type of product or service that you need help with: ‘An order you placed’, ‘Fire and Kindle’, ‘Digital Services’, or ‘Prime or Something else’.

The next section is “Tell us more about your issue”, using drop-down menus you can choose the details exactly what kind of problem you are facing with the product or service you have selected.

And the final section is “How would you like to contact us?”, you will see three options to choose from: E-mail, Phone, or Chat. you can choose any option as per your convenience.

5. If you choose E-mail

If you want to contact Amazon customer service support team through email, you will see this screen.

Contact Amazon by email
Source: techboomers.com

Tap on “Edit Items or Details” if you entered any information incorrectly, otherwise, click in the “Enter additional information” box and explain your problem, you will see the hint as to what to put in the box. After writing your queries, click on “Send Email”.

6. If you chose Phone option

If you selected the phone option for contacting the Amazon customer service support team, you will see this screen.

Contact Amazon by phone
Source: techboomers.com

Tap on “Edit Items or Details” if you entered any information incorrectly, otherwise, click the drop-down menu and select your country and the boxes marked “Your Number” and enter your phone number, and then tap on “Call me Now”. Then an Amazon customer service support representative will call you and they will solve your problem.

7. If you chose the chat option

If you selected the chat option for contacting the Amazon customer service support team, you will see this screen pop up.

Amazon chat window
Source: techboomers.com

Click in all fields one by one and fill all details and tap on “Start Chat” to begin chatting with Amazon customer service support representative.

I hope your all queries have been solved if you have any questions or queries comment below. Also read: Apple Customer Service and Microsoft Customer service.

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