If you are looking for Ruger customer service, you may already know about Ruger. But it helps you to get an idea of how big they are and about their customer support service looks like. So let’s know more about Ruger.
The short name of Sturm Ruger & Co. is Ruger. It is an American firearm manufacturer. In 1949, Ranger was founded by Alexander McCormick Sturm and William Batterman Ruger and, since 1969, has been publicly traded. This company is based in Southport, Connecticut with production facilities also in Mayodan, North Carolina; Prescott, Arizona and Newport, New Hampshire.
Ruger manufacture semi-automatic, bolt-action, and single-shot rifles, semi-automatic pistols, shotguns, and single and double-action revolvers. According to the Bureau of Alcohol, Tabacco, Firearms, and Explosives (ATF), Ruger is one of the largest American firearm manufacturers as well as the second-largest revolver, rifle, and pistol manufacturer in the United States.
Products of Ruger
Ruger breaks down its items into nine categories:
double-action revolvers, shotguns, autoloading rifles, single-shot rifles, single-action revolvers, lever-action rifles, rimfire pistols, bolt-action rifles, and centerfire pistols.
Rifles
Autoloading rifles
- Deerfield Carbine (discontinued)
- Model 44 (discontinued)
- 10/17 (discontinued)
- SR-556 (discontinued)
- 10/22
- AR-556
- XGI (not produced: development halted)
- Ruger Mini-Thirty
- SR-762
- SR-22
- Police Carbine
- Mini-14
Bolt-action rifles
- Ruger Precision Rifle
- Hawkeye M77
- American Rimfire
- Gunsite Scout Rifle
- Ruger Precision Rimfire
- Model 77/22
- American Rifle
Other rifles and shotguns
- Red Label (discontinued)
- Gold Label (discontinued)
- Model 96 (96/44, 96/22 and 96/17 discontinued)
- No. 1
- No. 3 (discontinued)
Handguns
Rimfire pistols
- Standard (MK I) (discontinued)
- MK II (discontinued)
- SR22
- MK III / 22/45 (discontinued)
- 22 Charger
- MK IV
Centerfire pistols
- Hawkeye (discontinued)
- P series (discontinued)
- SR series (discontinued)
- Ruger American Pistol
- Ruger Security-9
- SR1911
- LCP
- LCP II
- LC9
- LC380
- LC9s
- Ruger-57 (5.7×28mm)
Single-action revolvers
- Bearcat
- Single-Six
- Blackhawk
- Super Blackhawk
- Vaquero
- Wrangler
- Old Army (discontinued)
Double-action revolvers
- Security-Six/Service-Six/Speed-Six (discontinued)
- SP101
- GP100
- Redhawk
- Super Redhawk
- Super Redhawk Alaskan
- LCR
How to contact Ruger Customer Service?
Your problem could be anything, the Ruger customer service support team is always available for you. There are three ways to solve the queries that you are seeking, so it is your choice that works best for you.
- Online Support Request- you can comment or submit on your queries related to your problem here and Ruger Customer service support team will call you with your answer within three working days.
- Call Ruger Customer Service- you can call the Ruger customer service support team directly if you would like to talk to the service representative.
- Mail a Letter- The customer has another option to contact the Ruger Customer Service support team. They can send a letter to Ruger and Ruger Customer Service support team will get back to you with a letter or a phone call in return.
Here are some contact details for the Ruger Customer Service support team.
1. Customer Service – Mayodan, NC
Service Inquires
SR-762, AR-556, Ruger American Rimfire, SR-556, and SR22 Pistol.
Address
Sturm, Ruger & Co., Inc.
Customer Service Department
271 Cardwell Road
Mayodan, NC 27027
Phone
336 946 5200
Fax
336 949 5300
Timing
Mon-Fri 8:00 AM to 5:00 PM ET
2. Ruger Customer Service – Newport, NH
Service Inquires
Revolvers, 22 Charger Pistols, Shotguns, and all Rifles except SR-762, Ruger American Rimfire, PC4/PC9 Carbines, SR-556, and AR-556.
Address
Sturm, Ruger & Co., Inc.
Customer Service Department
411 Sunapee Street
Newport, NH 03773
Phone
336 946 5200
Fax
603 863 6165
Timing
Mon-Fri 8:00 AM to 5:00 PM ET
3. Ruger Customer Service – Prescott, AZ
Service Inquires
PC4/PC9 Carbines and All Pistols except the SR33 Pistol and 22 Charger Pistol.
Address
Sturm, Ruger & Co., Inc.
Customer Service Department
200 Ruger Road
Prescott, AZ 86301
Phone
336 946 5200
Fax
928 541 8835
Timing
Mon-Fri 8:00 AM to 5:00 PM MST
4. ShopRuger Customer Service
Address
ShopRuger
271 Cardwell Road
Mayodan, NC 27027
Phone
Domestic: 888 220 1173
International: 928 541 8843
Fax
928 541 8850
onlinestore@ruger.com
Timing
Mon-Fri 7:30 AM to 6:00 PM ET
5. Ruger Export Firearms Sales – For International Clients Only
Address
411 Sunapee Street
Newport, NH 03773
Phone
603 863 3300
Fax
603 863 9371
Frequently Asked Questions for Ruger Customer Service
1. From where can buy Ruger firearms?
You can contact your local, federally licensed firearms retailer. For convenience, Ruger offers a retailer locator on their website.
2. Can the customer purchase a firearm directly from the factory?
No, Ruger can’t sell their firearm directly to the customer. Ruger sells their firearm only to independent federally licensed wholesale distributors.
3. Does Ruger give factory tours?
Ruger never provides the tours of their facilities due to proprietary and safety reasons.
4. I purchased a firearm for a specific use but I bought the wrong model. Can Ruger exchange it with a different model?
No, it is not possible. Once customers purchase a firearm, it becomes their property, so please make sure what and why you are buying before purchasing.
5. How can I get status for that I sent my gun for service?
You can easily get status for your gun by calling the Rugar Customer Service Department. Before calling, please be sure you have the serial number or repair order number. If you recently sent your firearm for repairing, please wait for the call until you receive the repair order number from Ruger in your mail.
If any retailer sents guns for service. Ruger will send all repair order information to the retailer. However, the customer may call Ruger directly as long as they got the serial number. Using the above contact details, customers can call the Ruger customer service support team for help.
Final Words
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