If you are looking for Chegg customer service, you may already know about Chegg. But it helps you to get an idea of how big they are and about their customer support service looks like. So let’s know more about Chegg Inc.
Chegg is an American education technology company founded by Aaysh Phumbhra, Osman Rashid, Josh Carlson. It is based in Santa Clara, California with over three million subscribers.
Chegg also known as the names Chegg.com, Chegg, Inc. It is considered to be part of the following industries and sectors: retailing, online, education, Diversified Consumer Services, Consumer Discretionary, and Education Services.
Chegg is related to terms like online reading material rental, schoolwork help, e-textbooks, course booking and review, and scholarships through zinch., education, public, e-commerce business, and marketplace, technology, Internet, the marketplace, b2c by their clients and industry investigators. Their opposition, according to clients, is organizations like Slug Books, BookRenter, Valore. Chegg employs 1,087 people according to clients in the know.
Chegg Revenue
In December 2008, $25 million was raised from Silicon Valley financial speculators by Chegg. By April 2016, as per Crunchbase, the organization had progressed via 12 funding rounds, collecting $289.6 million in capital funding. Investors incorporate Foundation Capital, Kleiner, Insight Venture Partners, Perkins, Caufield and Byers, TriplePoint Capital and Pinnacle Ventures.
In November 2013, Chegg started trading shares publicly on the New York Stock Exchange. Its IPO was accounted for to have raised $187.5 million, with an underlying business sector capitalization of about $1.1 billion.
Chegg Customer Service
US office address
Chegg, Inc.
3990 Freedom Cir
Santa Clara
California
United States – 95054-1204
Chegg India Offices
New Delhi Address:
401, Corporate One, Plot Number 05, Jasola, New Delhi
PIN Code – 110025
Phone : +91-011- 41802241, 41802240
Vizag Address:
5th Floor, SRK Destiny, VIP Road, Near Spencer’s Super Market, Vishakhapatnam – 530003, Andhra Pradesh
Phone: +91-0891-6661611, 6661612
Important Mail Address
Write a mail for any expert hiring queries: experthiring@chegg.com
Expert support (only for existing experts): kindly submit a ticket
Write a mail for any company related queries: contact-india@chegg.com
Official Websites:
Chegg Customer Service Support Phone Numbers
Phone:
- 855 581 9873
- +1 855 573 4093
- 888 364 8596
- +1 844 224 5946
Note: Current Wait: 12 mins (10m avg) Skip Waiting on Hold best time to call: 10:10 am. (844 224 5946) is the direct number to be placed in the queue to talk to Chegg customer service.
Working Times:
| Mon | 5:00 AM to 6:00 PM |
| Tue | 5:00 AM to 6:00 PM |
| Wed | 5:00 AM to 6:00 PM |
| Thru | 5:00 AM to 6:00 PM |
| Fri | 5:00 AM to 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Chatting with Chegg Customer Service
For Live chat with Chegg Customer Service, you need to follow these instructions. For better chat tips and points. Live chat is the best way to quickly get a human agent to talk to about customer service problems and the waiting time reduces here in the compare of phone-based support. But sometimes chatting is not preferred or inconvenient, in this case, Chegg usually prefers to call on their phone number, that we provided above. The department that mans the chat window is used to handling Return a
n Order, Missing Order, Overcharge on Account, Cancel Account, Verification Status, and other Chegg customer service issues. The Chegg agents are most likely to chat in the comparison of the phone calls. Chegg’s live chat is rarely available 24/7. It is hard to find the companies as Chegg offers customer service over live chat.
| Live Chat | https://www.chegg.com/contactus/ |
| Waiting Time | 23 minutes |
| Service Type | Chegg Customer Service |
| Service Details | Customer Care, Support, Customer Services, Billing, Sales, Questions, and Issues |
Chegg Social Links
Frequently Asked Questions
1. How can I cancel my Chegg study subscription?
Follow these steps to cancel your subscription:
- Visit chegg.com and Sign in
- Go to “My Account” and Tap on “Orders”
- Under the “Subscriptions” option hover to “Chegg Study”
- Finally, Click on “Cancel subscription” and on the next screen, you will be asked why you are canceling, choose one option from those.
2. How can I return the book to Chegg?
Returning the book to Chegg is a very easy task.
- Grab the book and Get your prepaid UPS return label.
- Pack the books in any box (don’t need to use your orange Chegg box)
- Paste that return label on the packed box.
- Go to your nearest UPS store and drop it off there. Using UPS allows returning your book to us for free, using the prepaid return label. If you are not using UPS, you will be responsible for any shipping fees back to Chegg.
3. How do I return my eTextbook to Chegg?
You don’t need to worry about returning the eTextbook, it will automatically expire on the date shown on your My Orders page.
4. How can I close my Chegg account? because I no longer need any Chegg services.
It’s not a big deal! Just give a quick call or chat to the Chegg customer service, and they can close your Chegg account. If you did any transaction, and it’s open such as refund, returns or book rentals. You need to complete these before closing your account.
5. How can I pause my Chegg study subscription?
You have the option to pause your subscription anytime. The pausing option locks your subscription, it will save all bookmarks you don’t need to signup again and it will not charge till you resume it. It is better than canceling.
Follow the following steps to pause your subscription.
- First, Sign in to your Chegg account.
- Go to your “My Account” and Tap on “Orders”
- Under the “Subscriptions” option scroll to “Chegg Study”
- Finally, Click on “Pause Subscription” button, your subscription will be paused till you resume it.
Final Words
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I hope your all queries related to Chegg Customer Service has been solved if you have any questions or queries related to Chegg, please comment below. And please keeps sharing what you know about contacting Chegg with us and keep sharing with others so we can together make customer service less frustrating.